FAQS

Frequently Asked Questions (FAQ)

📍 Where are your products made?

Our products are proudly designed and manufactured in Pakistan, ensuring premium quality and supporting local craftsmanship.

🚚 Do you offer nationwide delivery?

Yes! We deliver all across Pakistan
🕒 Delivery time: 3 to 7 working days
🚛 Reliable courier partners.

💳 What payment methods do you accept?

  • Cash on Delivery (COD)

  • Bank Transfers

🔄 Can I exchange or return an item?

Absolutely!

📏 How do I know which size will fit me?

Check out our detailed Size Guide on each product page!
Need extra help? 🤔
Contact our support team — we're happy to assist!

🛠️ What if I receive a damaged or wrong item?

We sincerely apologize for any issues. 🙏

  • Contact us within 48 hours

  • We’ll arrange a replacement or refund — free of cost.

🌍 Do you offer international shipping?

Currently, we ship only within Pakistan 🇵🇰
But... International shipping is coming soon! Stay tuned!

🆕 Are your collections updated seasonally?

Yes!

  • New collections every season

  • Stay trendy and updated!
    👉 Follow us on Instagram & Facebook for exclusive previews.

📦 How can I track my order?

Once dispatched:

  • Receive a Tracking Number via SMS or Email.

  • Track your package online easily.

📞 How can I contact your customer service?

Reach us anytime via:

  • 📱 WhatsApp: [+92 327 4512719]

  • ✉️ Email: [info@thebrandose.com]

  • ☎️ Phone: [+92 327 4512719]

  • 📲 Social Media DMs

🕘 Available: Monday to Saturday | 10 AM – 6 PM